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Business Phone Line Features

When you have one or more business telephone lines, you can enhance those lines with a variety of features. These features can be purchased individually or multiple features can be blocked together in order to save money. Here is a list of the most popular features. Call EasyTEL at 918-523-8000 to get specific pricing and discounts.

For directions using the features below, view the Call Features Instructions.

HUNTING

Hunting Lines — The hunt for an idle number starts with the called telephone number in a prearranged group and ends with the last telephone number in the group, completing the call to the first idle number encountered.

CALL FORWARD

Call Forwarding — Permits a customer to transfer all incoming calls to another telephone number within the exchange or on the long distance telecommunications network. The Call Forwarding customer is responsible for the payment of charges (e.g., toll charges) for each call between his Call Forwarding equipped telephone and the telephone to which the call is being forwarded. Call Forwarding is available with hunting line service, subject to certain limitations within the hunting group.

CALL FORWARDING BUSY LINE

Call Forwarding-Busy Line — An incoming call encountering a busy condition is automatically transferred to a telephone number, designated by the subscriber, within the exchange or on the long distance telecommunications network.

Call Forwarding-Don't Answer — Unanswered incoming calls are automatically transferred to a telephone number, designated by the subscriber, within the exchange or the long distance telecommunications network. The call is transferred after a set number of rings.

Call Forwarding-Busy Line/Don't Answer — Combines the previous Call Forwarding services into one when your line is either busy or is not answered.

Simultaneous Call Forwarding — (Requires subscription to Call Forwarding service) Provides customers the ability to forward multiple incoming calls simultaneously to another telephone number designated by the customer. Simultaneous Call Forwarding customers must subscribe to sufficient facilities to adequately handle calls without impairing any services offered by the Telephone Company.

Remote Access to Call Forwarding — (Requires subscription to Call Forwarding service) Permits customers to activate, deactivate or change the Call Forwarding from a remote location. Remote Access to Call Forwarding can only be accessed from a Dual Tone Multi-Frequency (DTMF) telephone with a full set of characters including "*" and "#". All charges incurred to access the remote number will be billed appropriately.

OTHER BUSINESS FEATURES

Call Waiting — Alerts a customer who is using his telephone that another caller is trying to reach him. Where facilities permit, Call Waiting subscribers may deactivate Call Waiting for the duration of one call.

Speed Calling — Enables customers to place calls to other telephone numbers by dialing a one or two digit code rather than the complete telephone number.  A service which provides 8 different speed dialing codes or one that provides 30 different speed dialing codes is available.

Personalized Ring — Personalized Ring enables customers to receive three individual numbers on one phone line assigning each phone number its own ringing pattern. By recognizing the ringing pattern, you know which number the caller is trying to reach.

Three Way Calling — Enables a customer to add a third party to an existing call without operator assistance, thereby establishing a three-way conversation.

Caller ID —Utilizes specific network capabilities to transmit the Calling Party Number, and name when available, associated with an incoming call to the called party's access line. The ID of the incoming call is transmitted during the silent interval between the first and second ring of the called party's line. Caller ID subscribers must provide, and connect, their own compatible premises equipment in order to process the Caller ID transmission.

Call Transfer/Disconnect — Call Transfer Disconnect is a service that allows business customers to initiate a three way call with either an incoming or originated call and then disconnect and allow the other two parties to continue talking. With this service, business subscribers will be able to route incoming calls to other numbers. After transferring a call, the original number is available to receive another call.

Direct Inward Dialing (DID) — DID allows a business to have individual phone numbers for each person or workstation in an organization's phone system (PBX) without buying a telephone line for each extension. For example, you could have 100 telephone numbers which your PBX would direct to different stations, but you might only need to buy 10 telephone lines to provide for the number of simultaneous conversations. This can be a tremendous convenience to a business environment.

T1 Delivered Telephone Service — One option for receiving telephone service for multiple lines is through a dedicated T1 circuit connected directly to your phone system (PBX). Each T1 circuit can carry up to 24 voice lines. This doesn't mean you can only have 24 phone numbers using a T1. By using DID (direct inward dialing), your business can supply unique phone numbers to several more extensions. With DID, you only need as many voice lines as you expect to use at one time.

VOICEMAIL OPTIONS

See Voicemail for more information.